Understanding display messages

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Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

You can resolve the error with the guideline from the computer’s Printing Status program window (see Using Samsung Printer Status).
If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear on the display depending on the options or models.
[error number] indicates the error number.
[tray type] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the media size.
[color] indicates the color of toner.
[unit type] indicates the unit type.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Original paper jam inside of scanner. Remove jam Original paper jam in front of scanner. Remove jam	The loaded original document has jammed in document feeder.	Clear the jam (see Clearing original document jams).
Paper Jam in Tray1	Paper has jammed in the tray.	Clear the jam (see In tray1).
Paper Jam in Tray2	Paper has jammed in the optional tray.	Clear the jam (see In optional tray).
Paper Jam in MP Tray	Paper has jammed in the multi-purpose tray.	Clear the jam (see In the manual feeder/multi-purpose tray).
Jam inside machine	Paper has jammed iinside the machine.	Clear the jam (see Inside the machine).
Jam inside of duplex	Paper has jammed inside the duplex area.	Clear the jam (see In the duplex unit area ).
Jam in exit area	Paper has jammed in the paper exit area.	Clear the jam (see In the exit area).

Toner-related messages

Message	Meaning	Suggested solutions
Error [error number] Toner Failure: [error number] [color] Install [color] toner again [color] toner not installed Install [color] toner cartridge	A toner cartridge is not installed.	Reinstall the toner cartridge.
	A toner cartridge is not being detected	Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, contact the service representatives.
	Protective film is not removed from toner.	Remove the protective film from the toner cartridge. Refer to Quick Installation Guide provided with your machine.
[color]toner Not compatible [color] toner cartridge is not compatible. Check guide	The indicated toner cartridge is not suitable for your machine.	Install the corresponding toner cartridge with a Samsung-genuine cartridge (see Replacing the toner cartridge).
Prepare new [color] toner Prepare new [color] toner cartridge	Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.	Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Replace new [color] toner Replace with new [color] toner cartridge	The indicated toner cartridge has almost reached its estimated cartridge life^[a].	You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).
	The indicated toner cartridge has reached its estimated cartridge life^[a].	Replace the toner cartridge (see Replacing the toner cartridge).
^[a] Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see Available consumables). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.


	Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

Tray-related messages

Message	Meaning	Suggested solutions
Output bin full Output bin full. Remove printed paper	The output tray is full.	Remove papers from the output tray, the printer resumes printing.
Paper jam or empty in tray	Paper has jammed in the paper feed area. There is no paper in tray.	Clear the jam (see CLX-419x series/C186x series ). Load paper in tray (see Multi-purpose (or Manual feeder) tray).
Paper Empty in tray 1 Paper is empty in tray 1. Load paper	There is no paper in tray 1.	Load paper in tray 1 (see Tray 1 / optional tray).
Paper Empty in tray 2 Paper is empty in tray 2. Load paper	There is no paper in tray 2.	Load paper in tray 2 (see Tray 1 / optional tray).
Paper Empty in MP Paper is empty in MP tray. Load paper	There is no paper in the multi-purpose tray.	Load paper in the multi-purpose tray (see Multi-purpose (or Manual feeder) tray).

Network-related messages

Message	Meaning	Suggested solutions
IP Conflict This IP address conflicts with that of other system	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Advanced Guide).
802.1x Network Error 802.1x Network Error Contact the Admin.	Fail to authenticate.	Check the network authentication protocol. If the problem persists, contact your network administrator.

Misc. messages

Message	Meaning	Suggested solutions
Adjusting Color Registration...	The machine is adjusting the color registration.	Wait a few minutes.
Calibrating image density…	The machine is calibrating the image density.	Wait a few minutes.
Door is open. Close it	The front cover or rear cover is not securely latched.	Close the cover until it locks into place.
Scanner door open Door of scanner is open. Close the door	The document feeder cover is not securely latched.	Close the cover until it locks into place.
Error: [error number] Actuator [unit type] Failure: [error number] Call for service Error: [error number] [unit type] Failure: [error number] Turn off then on. Call for service if the problem persists. Error: [error number] [unit type] Unit Failure: [error number] Please turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Not Proper room temp Not Proper room temperature. Change room temperature	The machine is in a room with improper room temperature.	Move the machine to a room with proper room temperature (see Specifications).
Prepare TR. belt Prepare new image transfer belt unit	The life of the transfer belt has expired.	Replace the transfer belt with a new one. Contact the service representatives.
Replace Fuser uint Replace with new fuser uint	The life of the fuser unit will be expired.	Replace the fuser unit with a new one. Contact the service representatives.
Install TR. belt unit Install image transfer belt unit	The transfer belt is not installed.	Install a Samsung-genuine transfer belt. Contact the service representatives.
TR. belt Not compatible Image transfer belt unit is not compatible. Check guide	The transfer belt of the machine is not for your machine.	Install the a Samsung-genuine part designed for your machine. Contact the service representatives.
Waste toner Full Waste toner container is almost full. Replace with new one	The life span of the waste toner container has expired and the printer will stop printing until a new waste toner container is placed into the printer.	Replace a waste toner container with a Samsung-genuine waste toner container.
Waste Not Installed Waste toner tank is not installed. install it	The waste toner container is not installed.	Install the waste toner container. If it is already installed, try to reinstall the waste toner container. If the problem persists, call for service.
Replace pickup roller Replace with new [tray type] pickup roller	The life of the tray1, tray2 or MP tray pick-up roller will expired soon.	Replace the tray pick-up roller with a new one. Contact the service representatives.
Replace retard roller End of life, Replace with new [tray type] retard roller	The life of the tray1 or tray2 retard roller has expired.	Replace the tray retard roller with a new one. Contact the service representatives.
Memory Full Fax memory is full. Print or remove received fax job	The memory is full. No more fax data can be received.	Print or remove the received fax data in the memory.
Scanner Locked Scanner locking switch is locked. Pull Blue Latch towards you.	The scanner is locked.	Reboot the power. If the problem persists, please call for service.
Error: [error number] Fax System Failure: [error number] Install fax modem card again	There is a problem in the fax system.	Install the fax card. If it is already installed, try to reinstall the fax card. If the problem persists, call for service.
Error: [error number] UI System Failure: [error number] Call for service	There is a problem in the UI system.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Error: [error number] EngineSystem Failure: [error number] Call for service	There is a problem in the engine system.	Unplug the power cord and plug it back in. If the problem persists, call for service.