Troubleshooting > Understanding display messages

Understanding display messages

Messages appear on the display screen to indicate the machine’s status or errors. Some error messages are shown with graphics to help you troubleshoot problem. Refer to the tables below to understand the messages and their meaning, and correct the problem, if necessary. Messages and their explanations are listed in alphabetical order.

[Note]

  • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call for service.

  • When you call for service, provide the service representative with the contents of display message.

  • Some messages may not appear in the display depending on options or models.

  • [color] indicates the color of toner or imaging unit.

  • [tray number] indicates the tray number.

  • [media type] indicates the media type.

  • [media size] indicates the paper size.

  • [error number] indicates the error number.

Message

Meaning

Suggested solutions

Check whether the pieces of paper remain in the paper path

There is a problem in the paper path.

Remove the pieces of paper remain in the paper path. If the problem persists, call for service.

Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists

The machine cannot detect a toner cartridge. Or not removed seal tape of toner cartridge.

Remove the sealing tape from the toner cartridge. Refer to Quick Install Guide.

Door is open. Close it

The door is not securely latched.

Close the door until it locks into place.

End of life, Replace with new imaging unit

The indicated imaging unit has reached its estimated imaging unit life[a].

Replace the imaging unit with a Samsung-genuine imaging unit (see Replacing the imaging unit).

End of life, Replace with new toner cartridge

The indicated toner cartridge has reached its estimated cartridge life[a].

Replace the toner cartridge with a Samsungg enuine toner cartridge[b] (see Replacing the toner cartridge).

Engine System Failure [error number]:Turn off then on

There is a problem in the engine system.

Turn the machine off and back on again. If the problem persists, call for service.

Fuser Unit Failure [error number]:Turn off then on

There is a problem in the fuser unit.

Turn the machine off and back on again. If the problem persists, call for service.

Fuser Failure [error number]:Turn off then on. Call for service if the problem persists.

[HCF number] cassette is pulled out. Insert it properly

The HCF is not securely latched.

Close the HCF until it locks into place.

HCF [number] door is open. Close it

The HCF door is not securely latched.

Close the HCF door until it locks into place.

[HCF number] is not installed. Install the tray

The HCF is not properly installed.

Reinstall the HCF. If the problem persists, call for service.

HDD System Failure [error number]:Turn off then on. Call for service if the problem persists

There is a problem in the hard disk.

Turn the machine off and back on again. If the problem persists, call for service.

HDD System Failure [error number]: Call for service

HDD Error [Error number]. Check users guide

Imaging Unit Failure: [error number]. Install imaging unit again

The imaging unit is not installed.

Install the imaging unit. If it is already installed, try to reinstall the imaging unit. If the problem persists, call for service.

Imaging unit Failure: [error number]. Call for service

There is a problem in the imaging unit.

Turn the machine off and back on again. If the problem persists, call for service.

Imaging unit Failure: [error number]. Please turn off then on

There is a problem in the imaging unit.

Turn the machine off and back on again. If the problem persists, call for service.

Imaging unit is not compatible. Check users guide

The imaging unit you have installed is not for your machine.

Install a Samsung-genuine imaging unit, designed for your machine (see Available consumables).

Imaging unit is not installed. Install the unit

The imaging unit is not installed or the imaging unit is not properly installed.

Install the imaging unit. If it is already installed, try to reinstall the imaging unit. If the problem persists, call for service.

Install toner cartridge

The toner cartridge is not installed or the toner cartridge is not properly installed.

Install the toner cartridge. If it is already installed, try to reinstall the toner cartridge. If the problem persists, call for service.

Input System Failure [error number]:Check [HCF number] connection

There is a problem in the HCF

Open and close the HCF. If the problem persists, call for service.

Input System Failure [error number]:Check [tray number] connection

There is a problem in the tray

Open and close the tray. If the problem persists, call for service.

Input System Failure [error number]:Pull [HCF number] out and insert it

There is a problem in the HCF.

Open and close the HCF. If the problem persists, call for service.

Input System Failure [error number]:Pull [tray number] out and insert it

There is a problem in the tray.

Open and close the tray. If the problem persists, call for service.

Lamp Failure: [error number]. Open the door, then close it. Call for service if the problem persists

There is a problem in the lamp.

Open the door, then close it. If the problem persists, call for service.

LSU Failure: [error number]. Turn off then on. Call for service if the problem persists

There is a problem in the LSU.

Turn the machine off and back on again. If the problem persists, call for service.

Motor Failure: [error number]. Turn off then on. Call for service if the problem persists

There is a problem in the motor system.

Turn the machine off and back on again. If the problem persists, call for service.

MSOK Failure [error number]. Call for service and Change MSOK

There is a problem in the engine system.

Turn the machine off and back on again. If the problem persists, call for service.

MSOK Failure [error number]. Call for service

There is a problem in the engine system.

Turn the machine off and back on again. If the problem persists, call for service.

Network cable is disconnected. Check it

The machine is not connected with a network cable.

Connect the machine to the network with a network cable.

Original paper jam in the exit area of scanner

The originals are jammed in Dual scan document feeder.

Clear the jam.

Original paper jam inside the scanner

The originals are jammed in Dual scan document feeder.

Clear the jam (see Original paper jam inside of scanner or ).

Paper in all output bins is full. Remove printed paper

The output tray is full.

Remove papers from the output tray, the machine resumes printing.

Paper in output bin is full. Remove printed paper

The output tray is full.

Remove papers from the output tray, the machine resumes printing.

Paper is empty in [HCF number]. Load paper

There is no paper in the HCF.

Load paper in the HCF.

Paper is empty in [tray number]. Load paper

There is no paper in the tray.

Load paper in the tray.

Paper is low in [HCF number]. Load paper

Running out of paper in the HCF.

Load paper in the HCF.

Paper is low in [tray number]. Load paper

Running out of paper in the tray.

Load paper in the tray.

Paper Jam at the bottom of duplex path

Paper has jammed during duplex printing.

Clear the jam (see Paper jam bottom of duplex path (Jam Duplex Regi.)).

Paper Jam at the top of duplex path

Paper has jammed during duplex printing.

Clear the jam (see Paper jam at the top of duplex path (Jam Duplex Return, Jam Duplex 1)).

Paper Jam in exit area

Paper has jammed in the exit area.

Clear the jam (see Paper jam in exit area (Jam Exit Face down) .)

Paper Jam inside of machine

Paper has jammed inside of the machine.

Clear the jam (see Paper jam inside the machine (Jam feed 1, Jam feed 2) or Paper jam inside the machine (Jam feed 3, Jam feed 4).

Paper Jam in HCF [tray number]

Paper has jammed in the feeding area of the HCF.

Clear the jam (see Paper jam in tray 3, 4).

Paper jam in tray 1

Paper has jammed in the feeding area of the tray.

Clear the jam (see Paper jam in tray 1, 2).

Paper jam in Tray 2

Clear the jam (see Paper jam in tray 1, 2).

Paper jam in Tray 3

Clear the jam (see Paper jam in tray 3, 4 ).

Paper jam in Tray 4

Clear the jam.

Paper jam in [tray number] or tray door is open

Paper has jammed in the feeding area of the tray or tray door is open.

Clear the jam (see Paper jam in tray 1, 2) or close the tray.

Paper jam in MP tray

Paper has jammed in the feeding area of the tray.

Clear the jam.

PPM data is incorrect. Call for service & change MSOK

There is a problem in the ppm data.

Turn the machine off and back on again. If the problem persists, call for service.

Prepare new imaging unit

The estimated life[a] of the imaging unit is close.

Prepare a new imaging unit for a replacement (see Replacing the imaging unit).

Prepare new toner cartridge

The estimated cartridge life[a] of toner is close.

Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).

Replace with new toner cartridge

The indicated toner cartridge has almost reached its estimated cartridge life[a].

Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).

If the machine stops printing, replace the toner cartridge (see Replacing the toner cartridge).

Replace with new imaging unit

The indicated imaging unit has almost reached its estimated imaging unit life[a].

Replace the imaging unit for the best print quality when this message appears. Using a imaging unit beyond this stage can result in printing quality issues (see Replacing the imaging unit).

Replace with new fuser unit

The life of the fuser unit expires totally.

Replace the fuser unit with a Samsung-genuine fuser unit, call for service.

Replace with new Transfer roller

The life of the transfer roller expires totally.

Replace the transfer roller with a Samsung-genuine transfer roller, call for service.

Replace with new [tray number] pickup roller

The life of the tray pickup roller expires totally.

Replace the tray pickup roller with a Samsung-genuine pickup roller, call for service.

Scanner locked or another problem occurred

The CCD (Charged Couple Device) lock has been locked.

Unlock the CCD lock . Or turn the machine off and back on again. If the problem persists, call for service.

Scan System Failure [error number]:Turn off then on

There is a problem in the scan system.

Turn the machine off and back on again. If the problem persists, call for service.

Sensor Failure: [error number]. Turn off then on. Call for service if the problem persists

There is a problem in the sensor system.

Turn the machine off and back on again. If the problem persists, call for service.

Shake [color] toner cartridge

Small amount of toner is left in the indicated cartridge.

  • You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).

  • If the problem persists, call for service.

The clock became initial time. Set a time again

The time setting of machine is initialized.

Set the time setting in Machine Setup.

The IPv4 address assigned to wireless LAN conflicts with that of other system. Check it

The IPv4 address is used elsewhere(wireless LAN).

Check the IPv4 address or obtain a new IP address.

The IPv6 address assigned to wireless LAN conflicts with that of other system. Check it

The IPv6 address is used elsewhere(wireless LAN).

Check the IPv6 address or obtain a new IP address.

The room temperature is not suitable for this set use. Please adjust room temperature

The machine is in a room with improper room temperature.

Please adjust room temperature (see Adjustment).

This IP address conflicts with that of other system. Check it

The IP address is used elsewhere.

Check the IP address or obtain a new IP address.

Toner Cartridge Failure: [error number]. Call for service

There is a problem in the toner cartridge.

Turn the machine off and back on again. If the problem persists, call for service.

Toner cartridge is not compatible. Check users guide

The imaging unit you have installed is not for your machine.

Install a Samsung-genuine imaging unit, designed for your machine (see Available consumables).

TR Failure: [error number]. Install transfer roller again

The transfer roller is not installed.

Install the transfer roller. If it is already installed, try to reinstall the transfer roller. If the problem persists, call for service.

Tray failure [error number]. Check Tray connection

The tray is not securely connected.

Reinstall the tray. If the problem persists, call for service.

Tray failure [error number]. Pull [tray number] out and insert it. Call for service if the problem persists

The tray is not securely connected.

Reinstall the tray. If the problem persists, call for service.

[tray number] is not installed. Install the tray

The tray is not properly installed.

Reinstall the tray. If the problem persists, call for service.

[tray number] cassette is pulled out. Insert it properly

The tray is not securely latched.

Close the tray until it locks into place.

[tray number] door is open. Close it

The tray door is not securely latched.

Close the tray door until it locks into place.

UI System Failure: [error number]. Call for service

There is a problem in the UI system.

Turn the machine off and back on again. If the problem persists, call for service.

802.1x authentication failed. Please Contact the System Administrator

Fail to authenticate.

Check the network authentication protocol. If the problem persists, call for service.

[a] Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size.

[b] When the toner cartridge has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service. (Settings > Machine Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Toner Cartridge Stop). Turning off this option and continuing to print may damage the device's system.