Understanding display messages

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Understanding display messages

Messages appear on the display screen to indicate the machine’s status or errors. Some error messages are shown with graphics to help you troubleshoot problem. Refer to the tables below to understand the messages and their meaning, and correct the problem, if necessary. Messages and their explanations are listed in alphabetical order.


If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call for service. When you call for service, provide the service representative with the contents of display message. Some messages may not appear in the display depending on options or models. [tray number] indicates the tray number. [media type] indicates the media type. [media size] indicates the paper size. [error number] indicates the error number.

If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call for service.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear in the display depending on options or models.
[tray number] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the paper size.
[error number] indicates the error number.

Message	Meaning	Suggested solutions
Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists	The machine cannot detect a toner cartridge. Or the seal tape was not removed from the toner cartridge.	Remove the sealing tape from the toner cartridge. Refer to Quick Install Guide.
End of life. Replace with new imaging unit	The indicated imaging unit has reached its estimated imaging unit life^[a].	Replace the imaging unit with a Samsung-genuine imaging unit (see Replacing the imaging unit ).
End of life. Replace with new toner cartridge	The indicated toner cartridge has reached its estimated cartridge life^[a].	Replace the toner cartridge with a Samsung- genuine toner cartridge^[b] (see Replacing the toner cartridge).
Engine System Failure [error number]. Turn off then on.	There is a problem in the engine system.	Turn the machine off and back on again. If the problem persists, call for service.
Engine Failure [error number]. Call for service if the problem persists.	There is a problem in the engine system.
Fan Failure: [error number]. Turn off then on. Call for service if the problem persists.	There is a problem in the fan system.	Turn the machine off and back on again. If the problem persists, call for service.
Front door is open. Close it.	The door is not securely latched.	Close the door until it locks into place.
Fuser Failure [error number]. Turn off then on.	There is a problem in the fuser unit.	Turn the machine off and back on again. If the problem persists, call for service.
Fuser Unit Failure [error number]. Turn off then on.	There is a problem in the fuser unit.
Imaging Unit Failure: [error number]. Install imaging unit again	The imaging unit is not installed.	Install the imaging unit. If it is already installed, try to reinstall the imaging unit. If the problem persists, call for service.
Imaging unit Failure: [error number]. Call for service	There is a problem in the imaging unit.	Turn the machine off and back on again. If the problem persists, call for service.
Imaging unit is not compatible. Check users guide	The imaging unit you have installed is not for your machine.	Install a Samsung-genuine imaging unit, designed for your machine (see Available consumables).
Input System Failure [error number]:Check [tray number] connection.	There is a problem in the tray	Open and close the tray. If the problem persists, call for service.
Input System Failure [error number]:Pull [tray number] out and insert it.	There is a problem in the tray.	Open and close the tray. If the problem persists, call for service.
Lamp Failure: [error number]. Open the door, then close it. Call for service if the problem persists	There is a problem in the lamp.	Open the door, then close it. If the problem persists, call for service.
Load [tray number] with [Letter], [Plain] paper	Thepapersize specified in the printer properties does not match the paper you are loading.	Load the correct paper in the tray.
LSU Failure: [error number]. Please turn off then on	There is a problem in the LSU.	Turn the machine off and back on again. If the problem persists, call for service.
LSU Failure: [error number]. Turn off then on. Call for service if the problem persists.	There is a problem in the LSU.	Turn the machine off and back on again. If the problem persists, call for service.
Motor Failure: [error number]. Turn off then on. Call for service if the problem persists.	There is a problem in the motor system.	Turn the machine off and back on again. If the problem persists, call for service.
Original paper jam in front of the scanner	The originals are jammed in Dual scan document feeder.	Clear the jam (see Original paper jam in front of scanner).
Original paper jam inside of the scanner	The originals are jammed in Dual scan document feeder.	Clear the jam (see Original paper jam inside of scanner).
Paper in output bin is full. Remove printed paper	The output tray is full.	Remove printouts from the output tray, the machine resumes printing.
Paper is empty in [tray number]. Load paper.	There is no paper in the tray.	Load paper in the tray.
Paper is empty in tray MP. Load paper.	There is no paper in the multi-purpose tray.	Load paper in the multi-purpose tray.
Paper is low in [tray number]. Load paper.	Running out of paper in the tray.	Load paper in the tray.
Paper Jam at the bottom of duplex path	Paper has jammed during duplex printing.	Clear the jam (see In the duplex unit area ).
Paper Jam inside of duplex path
Paper Jam at the top of duplex path
Paper Jam in exit area.	Paper has jammed in the exit area.	Clear the jam (see In the exit area).
Paper Jam inside of machine	Paper has jammed inside of the machine.	Clear the jam (see In tray1 or In optional tray or Inside the machine).
Paper jam in tray 1	Paper has jammed in the feeding area of the tray.	Clear the jam (see In tray1).
Paper jam in Tray 2		Clear the jam (see In optional tray).
Prepare new imaging unit	The estimated life^[a] of the imaging unit is close.	Prepare a new imaging unit for a replacement (see Replacing the imaging unit ).
Prepare new toner cartridge	The estimated cartridge life^[a] of toner is close.	Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Rear door is open. Close the door	The door is not securely latched.	Close the door until it locks into place.
Replace with new toner cartridge	The indicated toner cartridge has almost reached its estimated cartridge life^[a].	Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge). If the machine stops printing, replace the toner cartridge (see Replacing the toner cartridge).
Replace with new imaging unit	The indicated imaging unit has almost reached its estimated imaging unit life^[a].	Replace the imaging unit for the best print quality when this message appears. Using a imaging unit beyond this stage can result in printing quality issues (see Replacing the imaging unit ).
Scanner locked or another problem occurred.	The CCD (Charged Couple Device) lock has been locked.	Unlock the CCD lock. Or turn the machine off and back on again. If the problem persists, call for service.
Sensor Failure: [error number]. Turn off then on. Call for service if the problem persists.	There is a problem in the sensor system.	Turn the machine off and back on again. If the problem persists, call for service.
Shake toner cartridge and then install. Replace toner cartridge if the problem persists	Small amount of toner is left in the indicated cartridge.	You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Shake toner cartridge and then install. Replace toner cartridge if the problem persists	Small amount of toner is left in the indicated cartridge.	You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner). If the problem persists, call for service.
The room temperature is not suitable for this set use. Please adjust room temperature	The machine is in a room with improper room temperature.	Please adjust room temperature (see Specifications).
Toner Cartridge Failure: [error number]. Call for service	There is a problem in the toner cartridge.	Turn the machine off and back on again. If the problem persists, call for service.
Toner cartridge is not installed. Install the cartridge	A toner cartridge is not installed.	Reinstall the toner cartridge.
Toner cartridge is not compatible. Check users guide	The imaging unit you have installed is not for your machine.	Install a Samsung-genuine imaging unit, designed for your machine (see Available consumables).
Top door of scanner is open	The Dual scan document feeder cover is not securely latched.	Close the cover until it locks into place.
[tray number] cassette is pulled out. Insert insert it properly.	The tray is not securely latched.	Close the tray until it locks into place.
^[a] Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size. ^[b] When the toner cartridge has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service. (Settings > Machine Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Toner Cartridge Stop). Turning off this option and continuing to print may damage the device's system.