Clearing original document jams

When an original document jams in the document feeder, a warning message appears on the display.

[Caution]

To avoid tearing the document, remove the jammed document slowly and carefully.

[Note]

To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals.

Original paper jam in front of scanner

Original paper jam inside of scanner

Original paper jam in exit area of scanner

  1. Remove any remaining pages from the document feeder.

  2. Gently remove the jammed paper from the document feeder.