Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

This function is not supported for the devices which has a control panel display. You can resolve the error with the guideline from the computers’s Printing Status window (see Using Samsung Printer Status ).
If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear on the display depending on the options or models.
[error number] indicates the error number.
[tray type] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the media size.
[color] indicates the color of toner.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Document jam. Remove jam	The loaded original document has jammed in the document feeder.	Clear the jam (see Clearing original document jams).
Jam or empty Door open&close	Paper has jammed in the paper feed area. There is no paper in tray.	Clear the jam (see In tray). Load paper in tray (see Loading paper in the tray).
Paper Jam inside machine	Paper has jammed in the inside machine.	Clear the jam (see Inside the machine).
Paper Jam in [tray type]	Paper has jammed in the paper tray.	Clear the jam (see Clearing paper jams).
Paper Jam in exit area	Paper has jammed in the exit area.	Clear the jam (see In exit area).
Paper Empty in [tray type]	There is no paper in tray.	Load paper in tray (see Loading paper in the tray).

Toner-related messages

Message	Meaning	Suggested solutions
Install Toner Install toner cartridge	A toner cartridge is not installed.	Install a toner cartridge.
Not Compatible [color] toner Not Compatible toner cartridge	The toner cartridge is not suitable for your machine.	Install the corresponding toner cartridge with aSamsung-genuine cartridge.
Not original [color] toner	The toner cartridge is not a Samsung-genuine toner cartridge.	Install the corresponding toner cartridge with a Samsung-genuine cartridge.
Prepare toner Prepare new cartridge	Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.	Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Replace toner Replace new cartridge	The indicated toner cartridge has almost reached its estimated cartridge life. ^[a]	You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Besides, it can cause serious damage to your machine. Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).
Replace toner Replace new cartridge	The indicated toner cartridge has reached its estimated cartridge life.^[a] The machine might stop printing.	Replace the toner cartridge (see Replacing the toner cartridge).
^[a]Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (see Available supplies). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.


	Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

Tray-related messages

Message	Meaning	Suggested solutions
Jam or empty Door open&close	Paper has jammed in the paper feed area. There is no paper in tray.	Clear the jam (see In tray). Load paper in tray (see Loading paper in the tray).

Message

Meaning

Network-related messages

Message	Meaning	Suggested solutions
Network Problem: IP Conflict	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Printing a network configuration report).
Wireless Network Error	Wireless module is not installed.	Reboot the power and try the printing job again. If the problem persists, please call for service.
BOOTP problem: Auto IP Run DHCP problem: Auto IP Run	There is a problem with the network.	Change the Auto IP.
BOOTP problem: Reconfigure DHCP DHCP problem: Reconfigure DHCP	The IP address assignment is failed. This happens, when Auto IP for BOOTP/DHCP is set in SyncThru™ Web Service.	Change the IP address assignment method to DHCP/BOOTP or Static. If you do not change this option, the BOOTP/DHCP server continually asks to assign the IP Address.
802.1x Network Error	Fail to authenticate.	Check the network authentication protocol. If the problem persists, contact your network administrator.

Misc. messages

Message	Meaning	Suggested solutions
Adjusting Color Registration	The machine is adjusting the color registration.	Wait a few minutes.
Calibrating image density…	The machine is calibrating the image density.	Wait a few minutes.
Door Open Close it	The cover is not securely latched.	Close the cover until it locks into place.
Scan Unit Open or Exit JAM	The scan unit is not securely latched or paper has jammed in the scanner area.	Clear the jam (see Clearing original document jams). Close the cover until it locks into place.
Door of scanner is open.	The cover of scanner is not securely latched.	Close the cover until it locks into place.
Error [error number] Install [color] toner	The indicated toner cartridge is installed improperly, or the connector is polluted.	Reinstall the Samsung-genuine toner cartridge two or three times to confirm it is seated properly. Or clean the connector. If the problem persists, contact the service representatives.
Error [error number] Turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Error [error number] Call for service	The machine unit cannot be controlled.
Scanner Locked	The scanner is locked.	Reboot the power. If the problem persists, please call for service.
Install TR. belt unit.	The transfer belt is not installed.	Install a Samsung-genuine transfer belt.
Not compatible transfer belt	The transfer belt of the machine is not for your machine.	Install the a Samsung-genuine part designed for your machine.
Not installed Waste tank	The waste toner container is not installed.	Install a Samsung-genuine waste toner container.
Check Fax Line	The fax line is not perperly connected to the LINE port.	Connect the fax line to the LINE port not to the EXT port (see Rear view).
Not proper room temp. Move set	The machine is in a room with improper room temperature.	Move the machine to a room with proper room temperature.
Output bin Full Remove paper	The output tray is full. Or the sensor is not facing down.	Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down. If the problem persists, call for service.
Prepare new Transfer belt	The life of the transfer belt will expired soon.	Replace the transfer belt with a new one. Contact the service representatives.
Replace new Transfer belt	The life of the transfer belt has expired.	Replace the transfer belt with a new one. Contact the service representatives.
Transfer Belt Error	The transfer belt cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Prepare new Transfer roller	The life of the transfer belt will expired soon.	Replace the transfer belt with a new one. Contact the service representatives.
Replace new Transfer roller	The life of the transfer belt has expired.	Replace the transfer belt with a new one. Contact the service representatives.
Replace Fuser Soon	The life of the fuser unit will be expired soon.	Replace the fuser unit with a new one. Contact the service representatives.
Replace new Fuser unit	The life of the fuser unit will be expired.
Replace/Install Waste Toner Tank	The life span of the waste toner container has expired and the printer will stop printing until a new waste toner container is placed into the printer.	Replace a waste toner container with a Samsung-genuine waste toner container.
Prepare new Imaging unit	The life of the imaging unit will be expired soon.	Replace the imagingunit with a new one. Contact the service representatives.
Replace with new imaging unit	The life of the imaging unit will be expired.
Install imaging unit	The imaging unit is not installed
Error [error number] Door open/close	The imaging unit is installed improperly, or the cover is not securely latched.	Reinstall the imaging unit to confirm it is seated properly. Close the cover until it locks into place.