Operating system problems

Common Windows problems

Condition

Suggested solutions

“File in Use” message appears during installation.

Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.

“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear.

Close all other applications, reboot Windows and try printing again.

“Fail To Print”, “A printer timeout error occurred” message appear.

These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred.

Samsung Printer Experience is not shown when you click more settings.

Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it.

Machine information is not displayed when you click the device in the Devices and Printers.

Check the Printer properties. Click the Ports tab.

(Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties)

If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.

[Note]

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

Common Mac problems

Condition

Suggested solutions

The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing.

Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.

[Note]

It will take longer to print when you print a PDF file as an image.

Some letters are not displayed normally during cover page printing.

Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on the cover page.

When printing a document in Mac with Acrobat Reader 6.0 or higher, colors print incorrectly.

Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader.

[Note]

Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages.

Common Linux problems

Condition

Suggested solutions

Unchecking the collate option in the Print Dialog does not work.

For some distributions, GNOME Print Dialog has an issue handling the collate option. As workaround, set the default value of collate option to False using the system's printing utility(execute "system-config-printer" in the Terminal program).

Printing always works with duplex.

This duplex issue was in Ubuntu 9.10 CUPS package. Update CUPS version to 1.4.1-5ubuntu2.2.

Printer is not added through system's printing utility.

The problem occurs on Debian 7 due to the defect in 'system-config-printer' package of the Debian 7 (http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=662813 in Debian bug tracking system). Please use another way to add printer (CUPS WebUI for example)

Paper size and orientation are disabled in the Print Dialog when opening text files.

The problem occurs on Fedora 19 and it's related to 'leafpad' text editor on Fedora 19. Please use other text editors like 'gedit'.

Printing produces divided images.

This issue exists in openSUSE 13.2 due to wrong ghostscript provided by the system. Update 'cups-filters-ghostscript' package with the command "zypper install --force cups-filters-ghostscript" or with "Install/Remove Software" utility.

[Note]

Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.