Enhanced Features and Improvement for Samsung Printers
Samsung is committed to protecting the privacy of its customers who use enhanced features via web services and participate in the Samsung printer software improvement program. The data collected from customers' computers by these features will only be used to determine whether software updates are needed, whether a customer's system suffers from any issues known to Samsung, and to improve the quality of software based on printer usage. The information tracked will not be used to track individual customers, computers, or connected printers.
No personally identifiable data, such as name, address, or e-mail address, will be collected without prior consent. Any data received may be collected anonymously in aggregate form for purposes of market research and to allow Samsung to improve the quality of its product and service offerings. This data may be retained for a period of up to 3 years from the date of the last data transfer to Samsung and may be sent to a Samsung system, which may be located overseas. The IP address of the sending computer and the serial number of the printer will be used for transmission purposes only and will not be used to identify the user in any way.
The following outlines the enhanced features, quality improvements, and performance improvements for Samsung printer software:
1. Troubleshooting System via Web Contents (Enhanced Features)
When a customer faces an error during printer usage, troubleshooting information for the issue can be found in the troubleshooting system via web services. Users have the benefit of having access to the latest troubleshooting contents through this online system, which include animation clips showing how to handle a problem easier. To provide the best results to customers, this troubleshooting system requires printer information such as printer status or the language of the customer's operating system. The troubleshooting system also provides a customer feedback system so the troubleshooting system can reflect customers' feedback and opinions.
Collected printer information
- Printer model name and product category2. Samsung Product Improvement Study
By participating in the usage analysis program, customers can help Samsung enhance the performance of its printers and consumable products. Samsung collects information from a user's printer in order to update the driver when necessary and to help improve the quality of Samsung printer products.
Collected printer information
- Printer model name and product category3. Smart Update
Samsung Smart Update is a service that provides you with software updates for software on your computer and printer.
Collected printer and computer information
- Printer model name and product categoryThis information is sent on a monthly basis to Samsung servers. Except for any information that Samsung may be required by law to store for a definite period of time, Samsung will destroy all collected information immediately after the purpose of data collection has been achieved.
In order to improve the troubleshooting system for Samsung printers, Samsung tracks how many times the troubleshooting system was accessed. Also, in order to improve the live update system, Samsung tracks how many updates were successfully installed and how many were not successfully installed. This data is tracked anonymously. A unique identifier may be attached to metrics data collected by the Samsung improvement programs or enhanced features (troubleshooting system) for purposes of identifying usage figures only and is not used to identify users in any way.
Although we are not collecting any personal information via these Samsung printer programs, if you are interested in learning about your privacy rights, please visit our Online Privacy Statement for more information (our online privacy policy).